How to Buy at Traktor Centrum — Step-by-Step Ordering Guide

Shopping with us is easy — whether you are looking for a refurbished compact tractor, attachments or spare parts. Below you will find the whole process step by step. If you are unsure about anything, give us a call or send us an e-mail — we will be happy to help.

Step	What you do	What happens
1	Choose your products	You add the product to your cart
2	Check your cart	Adjust quantities, check the price
3	Choose shipping and payment	Select your shipping and payment method
4	Submit your order	You receive a confirmation by e-mail
5	Wait for dispatch	You receive an e-mail with shipping information
6	Receive your goods	You check the condition of the shipment

1. Choosing your products

At Traktorcentrum.cz you will find refurbished Kubota compact tractors, attachments, spare parts and service supplies. Finding your way around is easy — products are sorted into clear categories.

How to choose a product:

Choose a category — for example Compact Tractors, Attachments or Spare Parts.
Click on the product that interests you — on its name or picture.
In the product detail, read the description, technical specifications and availability: In stock (ready for collection or shipping), Available from supplier (usually sourced within 14–21 days) or Currently being refurbished (the machine is in our workshop and we are working on it, or work on it is about to begin).
If the product suits you, click the Add to cart button.
Need more than one? You can adjust the quantity directly in the cart.

Not sure which model is right for you? Call us — we will help you choose a machine tailored exactly to your needs. Every product comes with technical specifications, photos and availability information. Products in stock are dispatched as quickly as the carrier allows. Machines marked Currently being refurbished are handed over once the refurbishment is complete. Products available from the supplier are usually sourced within 14–21 days.

Reserving a machine that is currently being refurbished

Machines with the status “Currently being refurbished” are going through refurbishment right now – we replace worn parts and inspect the entire machine. You can order such a machine straight through the cart, or send us a non-binding enquiry using the form on the machine’s product page. In both cases we will get back to you with the expected completion date and reserve the machine for you. You confirm the reservation with a deposit as agreed.

2. Checking your cart and logging in

After adding products, you go to the cart page. Here you can see an overview of the selected products, the total price and the option to change quantities or remove items.

The system will then ask you to log in or register. Registration is quick and has its benefits:

Real-time overview of your order status.
History of all your purchases in one place.
Faster ordering next time — your details are pre-filled.
Easier communication for service enquiries or spare parts orders.

3. Shipping and payment

After confirming your cart, choose your shipping and payment method. For refurbished machines, it is worth planning the logistics in advance — the machines are heavy and require special transport.

Shipping method	Suitable for	Note
Personal collection	Tractors, large attachments, spare parts	Arrange a date in advance
Delivery to your site	Tractors	1,500 CZK anywhere in the Czech Republic; individual price for Slovakia
Carrier (Geis, PPL)	Large attachments, spare parts	Dispatched as quickly as the carrier allows. We ship parcels up to 35 kg to Slovakia via PPL for €7.20; larger shipments and machines at an individual price.

Payment method	When to use	Note
Online card payment	Instant confirmation	Fastest option
Bank transfer	Larger orders, companies	Dispatched once payment is received
Cash on delivery	Smaller shipments	Payment on receipt
Essox financing	Tractors and large machines	Instalments from 2,800 CZK/month

Please note: Make sure you fill in your delivery address, billing details and phone number correctly — so that we can contact you if there are any questions about delivery.

4. Order confirmation

After submitting your order, you will receive a confirmation at the e-mail address you provided, with your order number and an overview of the selected products and prices.

What to do right after ordering:

Check your e-mail — including the Spam or Promotions folder.
Check that the details in the confirmation are correct — name, address and the product ordered.
Keep your order number — you will need it for any enquiries.
If a machine is marked Currently being refurbished, we will contact you by phone or e-mail with the date the refurbishment will be completed and the machine handed over.

Goods from the supplier: we can source most products within 14–21 days of order confirmation. If the lead time is extended, we will always agree on the next steps with you — we will offer an alternative or refund your payment. Your order can be changed or cancelled until it has been dispatched — just contact us.

5. Dispatch and delivery

As soon as your goods are ready for shipping, you will receive an e-mail with dispatch information — and a tracking number for carrier shipments.

When receiving your shipment, please:

Check the packaging — if it is damaged, take a photo immediately and file a damage report with the carrier.
Check the quantity and condition of the items against the order confirmation.
Report any discrepancies to us, ideally on the day of delivery.

Tip: For refurbished machines, we recommend a demonstration of the machine in operation when you collect it in person — we will check the basic functions and explain the controls.

6. Warranty and post-warranty service

Every refurbished machine from Traktor Centrum undergoes a detailed technical inspection and repair before it is sold. We issue a warranty certificate for all machines.

What we offer after your purchase:

Warranty service — the terms are stated in the warranty certificate supplied with each machine.
Expert advice — we will help you choose the right attachments or spare parts.
Mobile workshop — our service technician comes directly to you, with no need to transport the machine.
Post-warranty service — we look after your machines even after the warranty has expired.

Warranty period: 12 months on refurbished machines. Service throughout the Czech Republic — our mobile workshop comes directly to you. We use genuine Kubota parts or parts of the same or better quality.

7. Returns and exchanges

Not satisfied with a product, or received different goods than you ordered? Contact us as soon as possible — we will resolve the situation quickly and without unnecessary red tape.

Situation	What you are entitled to do	Time limit
The goods do not suit you	Return them without giving a reason	14 days from receipt
The goods are defective	Warranty claim — repair, replacement or refund	12 months (refurbished), 24 months (new)
Wrong goods delivered	Exchange for the correct goods	Without undue delay

Detailed return and warranty claim conditions can be found on the page Returns and Complaints.

8. Support and contact

We are here for you — before you buy, while you shop and after you take delivery of your machine. Don't hesitate to get in touch with any questions.

Contact	Where to find us	When to use
E-mail	michal@traktorcentrum.cz	Questions, orders, service
Phone	+420 737 875 828	Quick questions, advice
In person	See the workshop address on our website	Viewing machines, demonstrations

Tips for shopping smart

A few practical tips for making the right choice:

Consider your needs — what area or type of work do you have? Do you need a compact tractor or a more powerful model? We will advise you.
Ask about the refurbishment — we will be happy to explain exactly what was done on a given machine and what was replaced.
Think about attachments too — buying the machine and its attachments from one partner is usually better value and quicker.
Get advice — thanks to our many years of experience, we will help you choose the ideal solution without paying more than you need to.
Read customer reviews — we believe our quality and customer care speak for themselves.

Have a question or need help choosing? Call +420 737 875 828 or e-mail michal@traktorcentrum.cz

Thank you for choosing Traktor Centrum. We are glad to be able to help you — and look forward to working with you.